Seeking approval
Have you noticed that the simplest transaction today comes with a request for feedback? I went to a new doctor recently for a preliminary visit. Within 24 hours, I had an email asking me to rate my visit. Since there was really nothing to rate, I ignored it, only to receive several more requests until I finally gave a routine positive response. I suppose I should have expected the survey, since I was transferring from another practice but I would have preferred to wait until I could make a more meaningful comment! I am currently seeing a Chiropractor three times a week for treatment and they ask for feedback every single time! A few days ago, I contacted an online retailer with a question about the availability of a product. They responded promptly and politely that the product was not available. Next day, I received a request for feedback on the customer service I received. What was I supposed to say? I wasn't happy with the answer but it was delivered in a courteous manner...
